The scope of the call for projects covers several fields connected with the company’s stance as customer centric that will have a structuring impact on the dynamics and the way of working on AGOS. Among the most relevant:
PRODUCT AND SERVICES CUSTOMER ORIENTED
Customer centricity is not just about offering great customer service, it means offering a great experience. It’s a strategy that’s based on putting your customer first, and at the core of your business. We need to be focus on what the customer wants and needs, and develop products and services around that. We need to be interested in building relationships, creating and keeping profitable and loyal customer.
We look for new ways to develop shopping experience, because it continues to evolve, sometimes very rapidly. We want to invest in realizing an end-to-end process that really means “from the very beginning to the very end” of the buying experience. We desire to allow customers to make online and offline purchases with a quick and simple enrollment process in a personalized customer journey across all the possible access platforms.
Cutting edge technology means ‘new technology’: through the years, scientists have introduced cutting-edge technologies intended to make life a lot more convenient for humans. Augmented Reality, Deep Data Mining, Blockchain and Artificial Intelligence are just some of the technological advancements that happened so fast in the last few years, that people’s current way of life already seems out of date relative to these advancements! That’s the reason why we desire to explore this theme and make it one of the powerful element of our future processes and services.